Customer Service

Shipping Information

We offer free domestic standard-delivery shipping to your destination via Fedex or UPS, $40 second-day, and 75$ overnight shipping for Lingerie and Essential items. Shipments of jewelry require a signature, and are sent fully insured. Rates for jewelry are: $25 for standard, $40 for second-day, and $75 for overnight delivery via FedEx or UPS. There is an additional fee for Saturday delivery. International shipping is $150. In addition, any duties or taxes incurred on international shipments are not within the control of LFrank, and are the sole responsibility of the buyer.

We endeavor to ship every order within 72 hours, but sometimes this is not always possible. We will contact you via the email address you provide, should any shipping delay occur, and also to provide you with a tracking number for your delivery. If you have special delivery instructions, or have any questions about the shipment of your order, please make a note of it in the Special Requests section of your order, or feel free to contact us at customercare@lfrankjewelry.com

All packages require a signature at time of delivery: NO EXCEPTIONS. Also, please note that neither UPS nor Fedex will deliver to a post office box. The buyer is responsible for providing an accurate ship-to address at the time of order. We will contact you when your order ships to provide you with a tracking number and estimated delivery date.

International Orders

LFrank ships internationally. Shipping charges are provided as an estimate and actual shipping charges are adjusted upon final processing of your orders. Please keep in mind that you will be responsible for any taxes / duties incurred by destination country. For international returns, we cannot refund any import fees. It is up to the customer to cover shipping and handling as well as any duties or tariffs incurred.

Returns

If for any reason you are not happy with your purchase, you may request a return authorization to return your items in exactly the way in which they were received, i.e. unworn and undamaged. Requests for a return authorization must be made within 48 hours of receipt of your order. Please email us at customercare@lfrankjewelry.com with your request. Upon approval, and receipt of returned items, we will then refund the purchase price of your item, but not the shipping charges. All returns must be sent to our store address: 226 Main Street, Venice CA 90291 - tel 310-452-0771, using fully insured UPS or FedEx. You will need to provide us with a tracking number in order for us to process your return. You can email the tracking number to customercare@lfrankjewelry.com. We are not responsible for any lost or damaged packages.

Changes and Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to customercare@lfrankjewelry.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact us at customercare@lfrankjewelry.com.

Measurements and Sizing

Dimensions displayed on the LFrank website are noted in inches or millimeters. While we try to ensure that all measurements on our website are accurate, errors may occur.

Ring sizing is sometimes a challenge to get perfectly right. Many factors can influence the comfort and fit of a ring, such as salt intake, airplane travel, weather and humidity, or arthritis. The width of the ring is also a determining factor. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring for you, we make every effort to ensure a perfect fit on the first try. On occasion however, a ring may need to be returned to us for an adjustment. We appreciate your patience and understanding.

For LFrank Lingerie, please refer to the size chart on each product page. If you require further assistance, please email inquiries@lfrankjewelry.com or call the store 310-452-0771 for advice.

Product Availability

All products are subject to availability. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.

Pricing

Prices on the website and in the LFrank store are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold and precious stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up. Your understanding is greatly appreciated. If you have any questions, please feel free to contact us either via telephone or email.

Sales Tax

Sales tax in Los Angeles County is 9%, and will be applied to all orders shipped within Los Angeles County. Sales tax on all other orders shipped within the state of California will be calculated based on shipping address. There is no sales tax charged to orders shipped out of state or internationally. International orders are subject to local duties and taxes, depending on the destination. These fees are beyond the control of LFrank, and are the sole responsibility of the buyer.

LFrank Account

Special features are available once registering with LFrank. These features include viewing a summary of your recent account activity and updating your account information. Simply register or log in by following the My Account link located at the bottom of our website.

Should you choose to register on the Site, you are responsible for maintaining the confidentiality of your login and password information. In the event of a breach of security through your account, you will be liable for any damage caused by the unauthorized use until you notify us in writing of the breach of security and we have had a reasonable opportunity to remedy the unauthorized use. You agree to provide LFrank with all assistance necessary to remedy such unauthorized use of the Site caused by a breach of security through your account.

Care

We stand behind all of the jewelry and lingerie that we make and sell. That said, jewelry and lingerie both have an inherently delicate nature, and should be treated as such. If you should encounter a mishap with one of your pieces, please contact us for advice. Some pieces might require a trip to your local jeweler or seamstress, while others may fare better by being sent to us for in-house attention.

We recommend checking the setting of your stones in your LFrank jewelry periodically to ensure that they are safe and snug. Cleaning with a soft cloth is the best measure to protect your jewelry from any dust or oils that may accumulate on the surface. If you are unsure about anything concerning the care or wear of your jewels, please ask.

The fabrics in the LFrank lingerie collection should be considered delicate and treated with care. Avoid contact with sharp objects or jewelry that may snag or tear your garment. Any variations in texture or hue should be regarded as part of the natural beauty of the garment. We recommend hand-laundering your LFrank lingerie, using a delicate detergent or lingerie-specific wash, in cold water. Please hang or lay flat to dry, and steam as necessary. Dry cleaning is also an option, if you prefer. Please do not hesitate to contact us with any questions or concerns regarding the care of your LFrank lingerie.

We are available to answer any questions, and can be contacted via email inquiries@lfrankjewelry.com or telephone, 310-452-0771, Tuesday – Saturday from 11am until 6pm PST.

Contact Information

For questions regarding our products or this Site, please contact us at customercare@lfrankjewelry.com or call 310-452-0771.